Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of cancellation

You have the right to cancel within fourteen days without giving reasons to revoke this contract. The withdrawal period is fourteen days from the day The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must send us (Fibrolux GmbH, Hessenstraße 16, 65719 Hofheim, Germany, shop@fibrolux.com, telephone: 061229100801) by means of a clear declaration (e.g. a letter sent by post or an e-mail) about your letter or an e-mail) about your decision to revoke this contract. You can use the enclosed sample withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the the expiry of the revocation period.

Consequences of the revocation

If you cancel this contract, we will refund to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within within fourteen days from the day on which we received the notification of your revocation of this contract. received. For this repayment, we will use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. you will be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods. you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. In the case of goods which, due to their nature, cannot be returned by normal return by mail, these costs amount to 69 euros EUR. You must pay for any loss in value of the goods only if this loss in value is due to an inspection of the goods that is necessary to examine the properties and functioning of the goods is not necessary handling with them.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer. of the consumer are tailored.

Special notes
If you finance this contract by means of a loan and subsequently revoke it you are no longer bound by the loan agreement either, provided that the two agreements form a single economic unit. form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already been the revocation takes effect, your lender shall be deemed to have acted in concert with you with respect to the legal the legal consequences of the revocation or return of the loan, your lender shall be subrogated to our rights and obligations under the financed contract. The latter shall not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation for this. and also revoke the loan agreement if you are also entitled to a right of revocation for this.