Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Fibrolux GmbH, Hessenstraße 16, 65719 Hofheim, Germany, shop@fibrolux.com, Phone: 061229100801) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. For goods that cannot be returned normally by post due to their nature, these costs amount to 69 Euros EUR. You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way that was not necessary to check the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

– To Fibrolux GmbH, Hessenstraße 16, 65719 Hofheim, Germany, shop@fibrolux.com

– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for communication on paper)

– Date

(*) Delete as appropriate.


Special Notes
If you finance this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender uses our cooperation with regard to the financing. If the loan has already been disbursed to us when the withdrawal becomes effective, your lender takes our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement, if you are also entitled to a right of withdrawal for it.